Signal
What is the business seeing: complaints, overtime, stock variance, cash pressure, delays, missed work or another visible symptom?
The SATUS System
A disciplined way to move from “something is wrong” to “this is what we are going to do about it.”
The method behind the work can be rigorous. The experience for the client should still be clear.
The operating logic
We follow the evidence in a straight line.
What creates the work?
We trace the demand, rework, exceptions, decisions and operating conditions that are producing the pressure.
Root cause
We test the likely causes against the evidence rather than stopping at the first plausible explanation.
Action
We decide what should change, who owns it, what success looks like and what control will keep the change working.
Discover
Understand the business, the pressure and the decision that needs to be made.
Diagnose
Find the causes, leakage, risks and control gaps supported by the evidence.
Design
Build the better way of working around roles, workflow, measures and ownership.
Deliver
Put it into practice, review what happens and correct what does not work as intended.
Avoid
“You need more staff.”
“People need to be more accountable.”
“Install a new system.”
SATUS asks first
What is creating the workload?
What is making ownership unclear?
What decision or control is the current system failing to support?
Start with the signal
Tell us what is happening