Refund Policy
Digital products and professional services have different delivery models, so their refund treatment is not identical.
Digital products
Because digital products can be delivered immediately, a change of mind after successful access or download does not automatically create a refund right. SATUS will review requests involving duplicate charges, non-delivery, material technical faults, an incorrect product supplied, or rights that cannot lawfully be excluded.
Professional services
Cancellations, deposits, rescheduling and refunds for service-led engagements are governed by the applicable proposal, invoice or engagement terms.
How to request help
Contact legal@satusconsulting.com with the order or invoice reference, purchase email and a short explanation of the issue.
Last updated: 17 August 2026.
This customer-facing policy is an operating document and is not presented as a substitute for independent legal advice.